Channel Mechanics delights today in announcing the appointment of Scott Mizelle. Scott joins the team in the position of Customer Success Manager.
Based in the Raleigh-Durham area in North Carolina, Scott attended Nash Community College, and later East Carolina University where he studied Business Administration. Following his time in college, he soon began his career in the telecommunications industry, in both wireline and wireless.
Throughout his career, he has held several customer supporting roles within Sprint/CenturyLink, including the role of National Accounts Representative. He later moved into a Technical Analyst role where he was responsible for monitoring and working on PBX systems remotely. Following his time at CenturyLink, he took a position with a regional wireless carrier in a leadership role. Here, he managed service technicians throughout the state of North Carolina.
More recently, Scott assumed a Customer Success role with Verizon, where he supported enterprise-level customers on the wireline side of the business. He subsequently later transitioned to the wireless side. Following this, he had the opportunity to transition to a more technical role within the wireless side of the business, as a Pre-Sales Solutions Engineer. This role consisted of working with products such as mobile private networks, VoIP systems, enterprise messaging systems, and mobile device management. During this time, Scott gained experience in leading demos of customer portals, whiteboarding solutions, configuration, and implementation, as well as training customers after implementation.
In his spare time, he has a keen interest in fitness and sports. When time permits, Scott enjoys playing golf, going to the gym, and attending sporting events such as college and professional football, baseball, and basketball. He also enjoys spending time with his family.
Speaking about the appointment to his new role:
“I like building relationships with customers and learning their business and how I can help them be successful. This Customer Success role allows me to get to know a customer and their business so that I can provide them with the support they need to be successful in their Go-To-Market strategy. Channel Mechanics gives me that opportunity to forge lasting relationships built on trust, value and a shared commitment to success. I’m also excited for the opportunity to be part of a great and growing company in the PRM space.”
– Scott Mizelle
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